Trust & Safety

Trust and safety teams face complex challenges, ethical dilemmas, legal considerations, and tough questions about where to draw the line between permissible discourse and terrorist and violent extremist content (TVEC).

We have worked with some of the world’s largest platforms and digital service providers to tackle these challenges. We stand ready to use our wealth of experience in policy development and enforcement to support you and your team in making your service safer for your users and ensuring compliance with law, human rights, and best practices.

Our services allow our clients to detect and monitor harmful content, users, and networks, define and designate evolving threats, and develop and enforce policies to disrupt harmful networked behavior.

Our unique approach allows us to provide comprehensive data on user behavior and networks, on and across platforms. This has empowered our clients to proactively define evolving threats and threat actors, detect coordinated inauthentic behavior, identify strategic circumvention of moderation, and better and more efficiently enforce policy, including through strategic network disruption.

In addition to identifying harmful content, we empower our clients to understand the context within which content exists – providing powerful data on harmful networks, making it easier to make the right moderation decisions.

What we offer

We deliver the highest-quality intelligence and data to assist our clients in taking the measures they need to protect themselves, their services, and their stakeholders from the harms associated with violent extremism and terrorism.

Our data model is uniquely developed and designed to monitor user behavior, identify multiple online identities utilized by individuals or inauthentic actors, and monitor behavior, networks, and groups on and across platforms and offline. 

This comprehensive model empowers platforms to detect harmful behavior more accurately and take strategic action.

  • Our datasets on networks and behaviours allows investigative teams to quickly understand not only content, but the social behavior of networks engaging with TVEC and participating in harmful behaviours on-, and off-line.

  • We deliver intelligence briefings and reports covering narratives, groups, complex nebulous networks, designated groups, dangerous organizations and individuals to support our clients in understanding the potential for harm, and provide key recommendations to mitigate this.

  • We assist clients in interpreting implications of evolving global security threats, international relations, and international regulation and legislation on platform governance, operations, policy, and enforcement.

  • We assist our clients in detecting harmful content and behaviours. Through tailored alerts we provide our clients with rapid intelligence on the most problematic behaviours for immediate action.

Our Clients

Our clients include some of the world’s leading social media and technology companies and platforms.

We directly interface with and deliver to:

  • Intelligence teams focused on threat actors, dangerous organizations and individuals, criminal abuse, and harmful behavior. 

  • Policy teams who work on user safety develop responses to evolving situations, threats, and regulatory compliance requirements.

  • Moderation and policy enforcement teams focused on removing unlawful and harmful content, detecting dangerous users, and detecting, dispersing, and disrupting harmful networks.

Our services are developed in partnership with clients to empower teams to take strategic and impactful action to disrupt malicious behavior at scale rather than engage in costly and long-term games of whack-a-mole against individual pieces of content. The goal is to provide internal teams with the knowledge and data they need to do more with less and maximize cost-effective impact to improve user and brand safety and, ultimately, user retention and satisfaction for our clients.